Dextrata Software Inc.

Terms of Service

Effective: 29 September 2026  ·  Last updated: 29 September 2026  ·  Version 1.0

These Terms are a binding contract between you and Dextrata Software Inc. You accept them when you choose "I Agree" and create a Dusk Lord account, and by downloading, installing or playing the game. If you do not agree, do not use the Service.

1.Definitions

• "Dextrata", "we", "us", "our" — Dextrata Software Inc., a corporation incorporated under the laws of British Columbia, Canada.
• "Service" — Dusk Lord Online in all its forms: the Windows game client, the updater (dusklord.exe), our game servers, the website at dusklord.com, and every related feature and piece of content we make available.
• "Account" — the username and password you register in the game, and everything associated with it.
• "Virtual Items" — in-game gold, items, equipment, mounts, settlements, structures, guild halls, characters, levels, titles and every other in-game asset or entitlement, whether earned, granted or bought.
• "User Content" — anything you submit through the Service: chat, mail, forum posts, Ideas board submissions, feedback, and the names of your character, guild or settlement.

2.Acceptance and capacity to contract

You accept these Terms, the Privacy Policy and the Code of Conduct when you choose "I Agree" and create an Account. You also accept them by downloading, installing or running the client, making a purchase, or otherwise using the Service. The game records the version of these Terms you accepted and when.

You represent that you have the legal capacity to enter this contract (or that a parent or guardian is entering it for you under Section 3), that you are not barred from receiving our services under the laws of Canada or where you live, and that you are not on any sanctions or denied-party list.

3.Age requirements and parental consent

The Service is not directed to children and we do not knowingly collect personal information from children under 13.

• You must be at least 13 years old to use the Service.
• If you are between 13 and the age of majority where you live (18 or 19 in most Canadian provinces), you may use the Service only with the consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Service, including any purchase.
• If you are in the European Economic Area or the United Kingdom, you must also be old enough to consent to online services in your country (13 to 16, depending on the country), or have your guardian's consent.
• You must be at least 18 years old to make any purchase with real money.

Before you create an Account the game asks for your birth month and year. Under 13, it refuses entry; 13 to 17, it tells you that a guardian must agree. You must answer honestly. Giving a false age to get access or to make a purchase breaches these Terms, and we may close an Account we reasonably believe belongs to someone under the minimum age.

If we learn that we hold personal information from a child under 13, we will delete it and close the Account. A parent or guardian can ask us to review, delete or close a minor's Account at [email protected]. See the Privacy Policy.

4.Your Account and its security

• Username and password. You create an Account in the game with a username and a password. We do not ask for your email address, so we cannot reset a forgotten password or prove who owns an Account by email. Keep your password safe; if you lose it, you may lose the Account.
• The game connection is not encrypted. The game client talks to our servers over a plain network connection, including when you sign in. Anyone able to watch the network between you and us could read what is sent, including your password. Use a password you do not use anywhere else, and avoid signing in on networks you do not trust. See the Privacy Policy, Section 7.
• Your responsibility. You are responsible for everything done on your Account. Tell us at [email protected] if you think someone else has used it. You may not sell, rent, lend, give away or share your Account, or create one for someone whose Account we have closed.
• Names. Usernames and character names must follow the Code of Conduct. An automatic filter rejects some words; that it lets a name through does not mean the name is allowed.
• One person. We may limit how many Accounts one person holds, and may treat Accounts used together to evade enforcement or gain an advantage as one.

5.Licence to use the Service

If you follow these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own personal, non-commercial entertainment. That is the whole grant; no other right passes to you. The licence for the downloadable software is set out in the End User Licence Agreement, which includes your consent to automatic updates.

6.Our intellectual property

The Service and everything in it — software, code, game design and rules, the procedurally generated art, models, fonts and textures, the world, map and lore, text, user interface, names, logos and trade dress — belongs to Dextrata or its licensors and is protected by copyright, trade-mark and other laws. "Dusk Lord", "Dextrata" and their logos and sigils are our trade-marks. Open-source components are used under their own licences; see Attributions. All rights not expressly granted are reserved.

7.Screenshots, streams and fan content

You may make and share screenshots, videos, streams, artwork, guides and similar fan content showing the Service, and earn money from them through ordinary platform programmes (YouTube, Twitch, Patreon and the like), as long as you do not: suggest we sponsor or endorse you; sell the content itself as a standalone product; distribute our files or code; use our marks in a domain, app or company name; or break the Code of Conduct. We may withdraw this permission generally or for you at any time.

8.User Content, and the licence you give us

You keep whatever rights you have in your User Content. You are responsible for it, and you promise that you have the right to submit it and that it breaks no law and infringes no one's rights.

You grant Dextrata a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, adapt, publish, display and otherwise use your User Content to operate, provide, improve, secure and promote the Service. To the extent the law allows, you waive your moral rights in it in our favour. The licence survives the end of your Account for content you shared with others or that is part of the world state or our backups.

Ideas and feedback. Ideas board submissions, votes, suggestions and bug reports are non-confidential. You assign them to us, or, where an assignment does not work, grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use them for any purpose without credit or payment. We may already be working on something similar, and owe you nothing if we are.

No duty to monitor. We may, but need not, review, filter, remove or refuse any User Content. Automatic profanity filtering is applied to names, chat, mail and forum posts; it is imperfect and creates no duty or warranty that objectionable content will be caught.

9.Acceptable use

The Code of Conduct is part of these Terms. Among other things, you must not:

• Break any law, or infringe anyone's intellectual property, privacy or publicity rights;
• Harass, threaten, defame, stalk or impersonate anyone, or post unlawful content, including any sexual content involving minors;
• Cheat, exploit bugs, duplicate items, or use bots, macros, modified clients, packet tools, memory editors or other unauthorised software;
• Reverse engineer, decompile or disassemble any part of the Service, except where the law gives you a right to that cannot be excluded;
• Access another player's Account, probe or attack our servers, get around access controls or rate limits, or disrupt the Service;
• Buy, sell or trade Accounts, gold or Virtual Items for real money or anything of real-world value outside the game;
• Scrape the Service or use it to train a machine-learning model without our written permission;
• Use the Service commercially without our written permission.

10.Virtual Items

The Virtual Items Policy is part of these Terms. In short:

• Virtual Items and gold are not your property. They are a limited, revocable, non-transferable licence to use a feature of the game. They have no monetary value, are not money or a stored-value product, and cannot be exchanged for cash or anything of real-world value.
• We may change, rebalance, reduce, remove or reset any Virtual Item, price or game system at any time, without refund or compensation, except where the law requires otherwise.
• Your licence in every Virtual Item ends when your Account is closed or when the Service ends.

11.Purchases

The game may offer optional items for real money, such as mounts. When purchases are available:

• You must be at least 18 and authorised to use the payment method.
• Payments are processed by Helcim Inc., a Canadian payment processor. You enter your card details into Helcim's checkout page; we never receive or store your card number. Helcim's own terms and privacy policy apply to that step.
• Prices are shown in US dollars at checkout and exclude taxes unless stated. You are responsible for applicable taxes and for any bank, card or currency-conversion fees.
• All sales are final, except as set out in the Refund & Payment Policy or where the law requires a refund.
• We may change prices or withdraw items at any time; that does not affect a purchase already completed. We may cancel or reverse a transaction we reasonably believe is fraudulent, mistaken, unauthorised or mispriced, and reverse the matching Virtual Items.
• If you file a chargeback instead of contacting us first, we may suspend or close your Account and remove the disputed items while it is resolved.

12.Availability, changes and the end of the Service

Dusk Lord is an online game under active development. It needs a connection to our servers and does not work without one. We may at any time, without liability to you:

• Add, change or remove features, content, rules, balance, the world, or Virtual Items;
• Update the client and updater (see the EULA), and refuse connections from out-of-date versions;
• Take servers down for maintenance, updates or emergencies, with or without notice;
• Reset, roll back, wipe or migrate the world, characters or progress where we think it necessary, for example to fix an exploit, corruption or a serious balance problem;
• End the Service. We will try to give reasonable notice of a permanent shutdown, but on shutdown all licences to Virtual Items end without refund, except where the law requires otherwise.

We do not promise any level of uptime or performance, and no service-level agreement applies.

13.Data loss

We take reasonable steps to keep the world and your progress, but we do not promise that any data will be kept. Some features are deliberately not permanent: in-game mail and forum posts are held in server memory and are lost when a server restarts, and chat is not stored at all. Bugs, hardware failure, attacks, migrations and mistakes can also lose or change Accounts, characters, settlements and items. To the extent the law allows, we are not liable for that loss, and any restoration or compensation is at our discretion.

14.Suspension and termination

By you. You may stop playing at any time, and ask us to delete your Account by writing to [email protected]. Deleting an Account forfeits its Virtual Items and progress without refund, except where the law requires otherwise.

By us. We may suspend, restrict or close your Account, remove content, or reverse in-game transactions, with or without notice, where we believe in good faith that you have breached these Terms or a policy that is part of them, that your conduct harms other players, us or anyone else, that fraud is involved, or that it is needed to comply with the law or protect the Service.

On termination your licences end, your Virtual Items are forfeited without refund or compensation (except where the law requires otherwise), and Sections 6, 8, 10, 13 and 15 to 23 survive, with any other term that by its nature should.

15.Disclaimer of warranties

Some jurisdictions do not allow these exclusions, so parts of this section may not apply to you. Where an implied warranty cannot be excluded, it is limited to ninety (90) days from your first use of the Service, to the extent that limit is allowed.

16.Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for death or personal injury caused by negligence, or under consumer protection laws that cannot be waived. Where the law does not allow a limit, our liability is limited to the smallest amount the law permits.

17.Indemnity

To the extent the law allows, you will defend, indemnify and hold harmless Dextrata Software Inc. and its officers, directors, employees, contractors, agents, suppliers and licensors from any claim, loss, liability, damage, fine, cost or expense (including reasonable legal fees) arising from: (a) your use or misuse of the Service; (b) your User Content; (c) your breach of these Terms or of any law or third-party right; (d) anything done on your Account; or (e) any dispute between you and another player. This section does not apply to consumers where the law of their home jurisdiction forbids it.

18.Disputes between players

Players trade, form guilds, hold settlements and go to war with each other. We are not a party to disputes between players — in-game theft, betrayal, scams, broken agreements, or anything arranged outside the game — and are not responsible for them. To the extent the law allows, you release Dextrata and its personnel from claims arising from such disputes.

19.Governing law and disputes

Governing law. These Terms and any dispute about them or the Service are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Step 1 — Talk to us. Before starting any proceeding, send a written notice of the dispute and what you want to [email protected] (subject line starting LEGAL NOTICE —), and give us sixty (60) days to resolve it with you in good faith.

Step 2 — Individual arbitration. If it is not resolved, the dispute will be decided by binding arbitration under the rules of the Vancouver International Arbitration Centre, by a single arbitrator, seated in Vancouver, British Columbia, in English. Each party bears its own costs unless the arbitrator orders otherwise.

• Class action waiver. Claims may be brought only individually, not as a class member or in any representative proceeding.
• Jury waiver. To the extent the law allows, both parties waive a jury trial.
• Exceptions. Either party may bring an individual claim in small claims court, or seek an injunction in court to protect intellectual property or stop unauthorised access to the Service.

Consumer carve-outs. The arbitration agreement, class action waiver and jury waiver do not apply where the law of the place you live prohibits them — including for consumers in Quebec, Ontario and other provinces whose consumer protection laws preserve access to the courts and to class proceedings, and for consumers in the European Economic Area and the United Kingdom. In that case the dispute goes to the courts of British Columbia, unless your local law gives you the right to sue in your own courts, which it then preserves. Nothing in this section takes away a protection of the consumer law of the place you live that cannot be waived by agreement.

Time limit. To the extent the law allows, a claim must be started within one (1) year after it arose.

20.Export, sanctions and location

You may not use or export the Service in breach of Canadian, US or other applicable export control or sanctions laws, and you represent that you are not in, or a resident of, a comprehensively sanctioned country or region. The Service is operated from Canada and we do not promise it is appropriate or available everywhere; you are responsible for complying with your local laws. We may block access from any place.

21.Force majeure

We are not liable for a failure or delay caused by events beyond our reasonable control, including natural disaster, epidemic, war, civil unrest, government action, power or network failure, cyberattack, or the failure of a hosting provider, payment processor or other service we depend on.

22.Changes to these Terms

We may amend these Terms. For amendments that materially reduce your rights or increase your obligations, we will give at least 30 days' notice at dusklord.com/legal and in the game before they take effect, and may ask you to accept the new version in the game. Other changes take effect when posted. If you do not accept an amendment, stop using the Service and ask us to delete your Account. We will not apply a changed arbitration clause to a dispute we knew about before the change.

23.General

• Entire agreement. These Terms and the documents at dusklord.com/legal are the whole agreement between you and Dextrata about the Service.
• Severability. If a provision is unenforceable, it is changed to the minimum extent needed to make it enforceable, or removed; the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not transfer these Terms. We may, including to an affiliate or in a merger, acquisition or sale of assets.
• Independent parties. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Notices. We may give notice in the game or at dusklord.com/legal. You give notice to [email protected].
• Language. These Terms are written in English, and the English version governs to the extent the law allows. Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.

24.Contact

Dextrata Software Inc., British Columbia, Canada — [email protected]. For formal notices, start your subject line with LEGAL NOTICE —.